FREE SHIPPING FOR ALL ORDERS FROM $99

Products search

• 0Cart

• 0Cart

Introduction

In today’s competitive retail landscape, a clear and flexible exchange policy is crucial for maintaining high levels of customer satisfaction and trust. Such policies reassure customers that they can shop confidently, knowing they have the option to exchange items if needed. The purpose of this article is to provide a comprehensive overview of the VivaCrocs Exchange Policy, detailing all the necessary information to ensure a smooth and hassle-free exchange process for customers.

Exchange Eligibility

Timeframe: 

Customers must initiate an exchange within 45 days from the date of purchase. This period allows ample time for customers to decide whether their purchase meets their expectations, while also ensuring that items remain in a resalable condition.

Condition: 

To be eligible for exchange, items must be unworn, unwashed, and in their original packaging with tags attached. This ensures that returned products are in pristine condition, maintaining product integrity for future customers. Any deviation from these conditions may result in the item being ineligible for exchange.

Proof of Purchase: 

Customers are required to provide proof of purchase to verify their transaction and facilitate the exchange process. Acceptable forms of proof include an order confirmation email or the original receipt. This verification step helps streamline the exchange process and ensures accurate record-keeping.

Exclusions: 

Certain items are not eligible for exchange due to specific sales terms or hygiene reasons. These include flat sale items and Jibbitz charms. Understanding these exclusions is important for customers to avoid any inconvenience during the exchange process.

Exchange Options

Online Exchanges:

Exchanging items online through the VivaCrocs website or app is a convenient option for many customers. Here’s a step-by-step guide on how to initiate an exchange online:

1. Log In: Access your account on the VivaCrocs website (https://vivacrocs.com/).
2. Order History: Navigate to your order history and select the item you wish to exchange.
3. Initiate Exchange: Follow the prompts to initiate the exchange process.
4. Return Shipping: Determine if a prepaid return label is provided or if you are responsible for return shipping costs. This information will be clearly outlined during the exchange initiation.
5. Select New Item: Choose the new item you want to exchange for, including options for size, color, and style.
6. Submit Request: Complete the process by submitting your exchange request.

In-Store Exchanges:

For customers who prefer an immediate exchange, in-store exchanges are available at any VivaCrocs retail store in the US, excluding outlets and department stores. Here’s what you need to know:

1. Bring the Item: Take the item you wish to exchange to any VivaCrocs retail store.
2. Proof of Purchase: Ensure you have your proof of purchase, such as the original receipt or order confirmation email.
3. Exchange Process: Present the item and proof of purchase to a store associate, who will assist you with the exchange process.

In-store exchanges are typically free of charge, and one of the significant advantages is the immediate availability of the desired item, allowing customers to walk out of the store with their new purchase.

Additional Information

Price Adjustments: 

When exchanging an item, price adjustments may be necessary. If the new item is more expensive than the original, customers will need to pay the difference. Conversely, if the new item is less expensive, a refund for the price difference will be issued. This transparent pricing adjustment ensures fairness in the exchange process.

Damaged or Defective Items: 

If an item arrives damaged or defective, VivaCrocs provides a straightforward process for exchanges. Customers should contact VivaCrocs customer service immediately to report the issue. Customer service will then guide them through the process, which typically involves providing proof of the damage or defect and arranging for a replacement item to be sent.

Contact Information

VivaCrocs provides multiple channels for customer service to assist with any exchange-related queries. Customers can reach out via phone, email, or live chat. Here are the contact details:

• Phone: +14158512688
• Email: [email protected]

Conclusion

Understanding the VivaCrocs exchange policy is essential for a seamless shopping experience. We hope to have provided a clear and comprehensive overview of the exchange policy. VivaCrocs is committed to making exchanges easy and convenient, ensuring customer satisfaction. 

You can learn details of VivaCrocs’ policies here: