Ugh, isn’t it the worst when your new Crocs don’t fit? Maybe they’re too tight, too loose, or just not the right size. It’s such a bummer when you’re all excited to wear them and then… nope! They’re not comfy at all. But hey, don’t worry, we’ve got you covered!
We’ll show you exactly how to exchange Crocs for a different size. Keep reading our guide to find out just how easy it is to get the right fit and enjoy your Crocs the way they were meant to be!
Can I Exchange Crocs For A Different Size?
Crocs doesn’t exchange sale items, but don’t worry, it’s not the end of the world! If you want a different size or color, just return the pair for a refund and then order the ones you actually want. It’s super easy, and you’ll get the perfect fit in no time! Just remember, returning the old pair and placing the new order are two separate steps – don’t mix them up!
Where Can I Return Crocs I Bought Online?
You can return your Crocs online order either by mail or at a nearby Crocs store – super easy! If you go the in-store route, just bring your order details and receipt. For mail returns, follow the return process on the website. Both choices are quite handy; thus, just choose the one that suits you the best!
You can return Crocs online purchases by mail or in-store
Choosing a reliable place to buy and exchange your Crocs is a big deal – it makes everything a lot smoother! So, where to buy Crocs? Take a look at our article with a list of trusted stores offering great prices – apart from the official Crocs store!
How To Exchange Crocs For A Different Size? 6 Easy Steps
If you’ve bought Crocs and they’re not quite the right size, don’t stress! Crocs made it so easy, you’ll be done in a flash. Here’s how to get your perfect fit, step by step!
Step 1: Gather Your Order Information
Have your order number and billing zip code ready for quick exchange!
Before you dive into the exchange, make sure you have your order number and billing zip code handy. These little details will speed up the process and make everything go super fast!
Note: If you want a refund for your online or in-store purchase, make sure to request it within 14 days of receiving your order! The items need to be in their original, unworn condition.
Step 2: Access the Returns Portal
Visit Crocs’ returns portal, enter details, and start your exchange!
Now that you’re all set with your order info, go to Crocs’ returns portal online. Enter your order number and email, and voilà – Crocs will find your order and get the exchange rolling!
Step 3: Select the Item(s) You’d Like to Return
Select your return items, choose size or color, and proceed!
Once Crocs has located your order, you will select the item or items you wish to return. Require a different size or color. Not a concern at all! Just choose the ones you wish to trade; we will then discuss the next action. That is simple!
Step 4: Provide a Reason for the Exchange
Select a return reason; it’s for records, won’t affect return!
Crocs will want to know the reason for your return. It’s all good—this is just for their records. No worries at all, just choose the reason that suits you best! No need to worry about it; it won’t impact your ability to return the item!
Step 5: Pick Your Preferred Return Option
Choose to return your Crocs by mail or in-store
Now comes the fun part! You’ve got 2 ways to return your Crocs: by mail or in-store. Pick whichever works best for you!
Return by Mail:
- Choose Your Carrier: If you’re returning by mail, Crocs gives you a FREE pre-paid return label for UPS. No shipping cost for you! But, if you choose another carrier, you’ll have to pay for the shipping yourself.
- Prepare Your Return: Pack up your Crocs in the original box or any other suitable package you have lying around. And don’t forget the packing slip that came with your order! Oh, and if you’re using UPS, make sure you print out that free return label and stick it on the box.
- Drop off the Package: Once your package is ready, drop it off at your chosen carrier (UPS or another one). Make sure to keep your tracking number safe—this way, you’ll have peace of mind knowing where your return is!
Exchange In-Store:
- Find a Crocs Store: Use the Crocs store locator to find a store near you that accepts returns.
- Access Proof of Purchase: Head back to the returns portal, enter your order number and email, and select “Return in Store.” This will generate a proof of purchase that you can print out and bring with you.
- Bring Your Item to the Store: Make sure your Crocs are unworn and unwashed (they have to be in good condition!). Bring them to your local Crocs store, along with your printed proof of purchase. The store staff will take care of the return and exchange them for the size you need.
Step 6: Await Your Refund & Place A New Order
Wait for your refund, then place a new order easily
Once your return is processed, you’ll get your refund. Here’s the difference between returning in-store and by mail:
- In-Store Returns: You’ll get an immediate refund! The store will process your return right there, and your money will be back in your account right away. How easy is that?!
- Mail Returns: If you return your Crocs by mail, it might take around 10 – 14 days for the refund to show up in your original payment method. Be sure to hang on to your tracking number just in case – you’ll want proof of your return, and Crocs isn’t responsible for packages that don’t reach their facility.
Once you’ve got your refund, all that’s left to do is place a new order for the Crocs in the size you need. Voila! You’ll have the perfect pair in no time, and your feet will thank you.
FAQs
1. Do I Need To Pay For Return Shipping If I Exchange My Crocs?
If your Crocs are faulty or you got the wrong pair, you probably won’t have to pay for return shipping. But, if you’re just swapping for a different size or color and you’re outside the return window, you might have to cover the shipping costs yourself.
2. What If I Don’t Have My Proof Of Purchase?
Not a big deal! Crocs might still let you return or swap the shoes, but it might be harder to do so. They may ask for your order number or information about how to pay. Crocs’ customer service is always there to help, so don’t be afraid to ask!
3. How To Exchange Crocs For A Different Size Online?
To get your perfect fit, just return the Crocs for a refund and place a new order for the size you want. Just keep in mind, if you bought sale items, refunds are only available within 14 days after delivery!
4. Can I Exchange Crocs Without A Receipt?
If you don’t have a receipt, Crocs might offer you store credit instead of a refund. The credit will be based on the current price of your Crocs. Just make sure your Crocs are unworn, in the original packaging.
Wrapping up
And that’s it! How to exchange your Crocs for a different size? Just follow our above 6 steps! It’s easy to switch out your Crocs for the right size and get dressed in your new Crocs. Check out our website for more helpful info about Crocs! We have plenty of exciting surprises waiting for you!